IT Service Management Specialist

CPL JOBS Kft.., Teve u. 1/a-c., 1139 , Budapest.

Our client is a leader in telecommunication services across Europe, has a Shared Service Center in Budapest and looking for talents to its growing team

IT Service Management Specialist JO-1201-241568

Tasks:

·          Act as Single Point of contact for the Subsidiaries

·          Lead change & incident management activities

·          Build and maintain strong customer relationships in order to effectively understand requirements and business drivers

·          Following reporting issues and SLAs

·          Evaluate satisfaction levels through feedbacks from Customer Satisfaction Surveys

·          Report all escalations to Service Level Manager

·          Ensure smooth and seamless support transition during the entire project life cycle

Requirements:

·         Fluency in English and any other language is an advantage (German, Spanish, Portuguese, Czech, Arabic)

·         ITIL Service Manager Certification or adequate experience

·         4+ years relevant experience (IT Incident Management/Service Desk)

·         Excellent analytical and communication and customer orientation skills

·         Ability to present and communicate on a senior management level

·         Project management skills
·         Ability to travel (mostly in Europe)